Contact Us

Questions about your order, payment or delivery? Our team is here to help. Tell us what you need and include your order number if you have one.

Email our team

payments@example.com

For an existing order, include your order number and the email address used at checkout so we can find your details.

Get in touch

Orders & payment

Chosen PayPal or Cryptocurrency at checkout? Place your order, then email us with your order number to arrange payment. We will send you the next steps for your selected method.

Your order is saved while payment is arranged. It will be prepared once payment has been confirmed.

Shipping & tracking

For a delivery question, include your order number and any tracking number you have. If an address needs correcting, contact us as soon as possible; changes may not be possible once an order is being processed.

See our Shipping Policy for processing times, delivery information and carrier delays.

Returns & order issues

Read our Return Policy for eligibility and return conditions, or visit the Returns Centre to start a request.

If an item arrives damaged, defective or incorrect, or something is missing, email us with your order number and clear photos where relevant so we can review the issue.

Products & other questions

Need help with sizing, a product or a question before ordering? Visit our FAQ for answers to common questions, or email our team.

For questions about your personal information, you can also contact us at the email above. Details are available in our Privacy Policy.